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Tips for Choosing the Right Plumber

Posted on: October 11th, 2013 by admin

When you are in need of a plumber, you can find yourself a little spoilt for choice. However, plumbing services can greatly vary according to their expertise, quality of service and price. The right plumber may not always be the cheapest but they are reliable and reputable. It is important to ensure that you select the right plumber, as poor quality service can cost you significantly in the longer term. Here are some tips to help you avoid disreputable plumbers and choose the right plumber for your needs.

  1. Ask family and friends for referrals. Most people have some experience of a professional who gave a great service and they are usually happy to recommend them. If none of your family, friends, work colleagues or neighbors can provide a referral, then don’t be afraid to ask the plumbing service if they have any customer referrals. Reputable companies are usually happy to provide details of customers who have consented to provide a referral or review. Be sure to take the time to follow this up and check for yourself how satisfied the customer was with all aspects of the service.
  2. Check the Internet. The internet can be an excellent resource for checking into professional companies and services. Many companies have their own website with testimonials or reviews, but there are independent forums and sites which also provide details of good and bad experiences. Check out what past customers are saying about the company and ensure they have a proven track record of giving quality service in the industry.
  3. Check the company is well established. Although there are a number of good quality new companies, it can be difficult to judge for yourself whether they provide a great service. The number of years a company has been established is a good indicator of solid reputation for customer satisfaction and high quality of service. Companies who continually provide a substandard and poor service do not remain in business for very long, since word of mouth spreads and they end up with no customers. A long established company provides a strong indicator of providing good quality services.
  4. Check you will receive a guarantee or warranty. Although many companies may tell you there is a guarantee, it is important to get the details in writing. Professional and reputable companies are confident enough in their services to happily provide written receipts and guarantees. This will usually detail all charges so there are no misunderstandings as to what is or is not covered within the written agreement.
  5. Check the company’s certification. Reputable companies will proudly display accreditations and certifications. This provides an indication of their commitment to service and that they have the relevant insurances. This can be essential to protect yourself and your home from damage or liability.

Choosing a new plumbing service can be a little daunting but don’t be afraid to ask questions of any professional you may potentially use. It is important to remember that this company or person will be working in your home, so you should feel comfortable and safe. You should take note of any professional who seems short tempered on the phone or reluctant to answer your questions. This provides a warning sign that they are not a reputable professional who values good customer service. The right plumber understands that every customer has concerns and is happy to take the time to provide reassurance for any questions or queries you may have.

If you are interested in learning more or are looking to hire the right plumber, contact us. We would be delighted to assist you and provide a great service for all your plumbing needs.

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